1. Pre-Order Commitment

Each order is prepared fresh and reserved specifically for you. Your order is confirmed once payment has been successfully completed online.

2. Ordering, Payment & Delivery Schedule

• Orders placed by Monday at midnight will be prepared for delivery on Friday evening or Saturday morning of the same week.

• Orders placed after Monday’s midnight cutoff will be scheduled for delivery the following week.

• Full payment, including any applicable sales tax and delivery fee, is required online at checkout.

• Orders are delivered by La Petite Brioche to the delivery address or agreed-upon meeting location selected or confirmed when ordering.

• We deliver within a five-mile radius of La Petite Brioche, located at 2113 Grayson Place, Falls Church, VA 22043.

• If you are outside our standard delivery area, please contact us before placing your order. When possible, we will help coordinate a convenient meeting location.

• Products are sold directly to individuals in Virginia for their own consumption and are not intended for resale or consignment.

3. Delivery Fees

• Delivery is free within one mile of La Petite Brioche.

• For orders of $30 or less outside the one-mile free-delivery area, a $2.99 delivery fee applies.

• Delivery is free for orders over $30 within our standard delivery area.

• Any applicable delivery fee will be displayed at checkout before payment is completed.

4. Customer Availability

• Customers are responsible for being available at the confirmed delivery time and location.

• If no one is available to receive the order, La Petite Brioche will not leave it unattended.

• Please contact us as soon as possible if an unexpected issue may prevent you from receiving your delivery.

5. Failed Delivery

• If delivery cannot be completed because the customer is unavailable or provided an incorrect or inaccessible delivery address, the order will be considered fulfilled and will not be eligible for a refund.

• Customers who repeatedly miss confirmed deliveries may have future orders limited or declined.

6. Cancellations

• Cancellation requests must be received at least four days before the scheduled delivery date.

• Eligible cancellations will be refunded to the original payment method.

• Cancellations received less than four days before delivery may not be eligible for a refund because ingredients may already have been purchased and preparation may have begun.

• If La Petite Brioche is unable to fulfill an order, the customer will receive a full refund for the affected items.

7. Refunds and Product Concerns

• Because our products are prepared to order and are perishable, all sales are final once preparation has begun, except when an order is incorrect, damaged, or otherwise not delivered as agreed.

• If there is a problem with your order, please contact us promptly after delivery so we can review the issue.

• Approved refunds will be returned to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

• Refunds are not provided for failed deliveries caused by customer unavailability or incorrect delivery information.

8. Allergens and Cottage Food Disclosure

• Please review the allergen information provided with each product before ordering. Contact us before placing an order if you have questions about ingredients or allergens.

• Our products are prepared in a private home kitchen that is not subject to routine inspection by the Virginia Department of Agriculture and Consumer Services.

• Products are labeled in accordance with Virginia cottage-food requirements, including the statement: “NOT FOR RESALE — PROCESSED AND PREPARED WITHOUT STATE INSPECTION.”

9. Right to Refuse or Cancel an Order

La Petite Brioche reserves the right to limit, decline, or cancel an order when we cannot safely or reasonably fulfill it, when delivery information is incomplete, or when a customer repeatedly fails to accept confirmed deliveries. If La Petite Brioche cancels a prepaid order, the applicable payment will be refunded.